Patient Information

Being a Patient at LPC

At the London Prosthetics Centre, we are committed to providing our patients with the highest quality of care, which begins from the moment you enter the centre for the first time, and continues into our dedicated aftercare service. We pledge to listen to your prosthetic needs, and keep you well informed at every stage whilst answering any questions you may have. We will also aim to:
 

  • Discuss your condition, lifestyle, vocation, hobbies, future plans, goals and expectations, in order to fit the most suitable prosthesis for you.
  • Help to reduce your anxiety level when it comes to trying out new prostheses.
  • Address your rehabilitation and/or physical therapy needs.
  • Liaise between yourself and your healthcare practitioners.
  • Conduct a thorough evaluation of your residual limb, strength and range of motion.


For more information on being a patient at the London Prosthetics Centre, explore the pages linked below or visit our contact page.

Patient information

For more information on custom silicone at The London Prosthetics Centre, please contact us via the button or details below:

Telephone +44 (0) 208 789 6565
Email [email protected]
Find us at the London Prosthetics Centre, Unit 4, Silverglades Business Park, Leatherhead Road,
Chessington, Surrey, KT9 2QL.

Patient FAQs

Getting Started

Contact our centre on 0208 789 6565 or email [email protected] to book a consultation. At your first consultation, a comprehensive assessment (history, examination, muscle testing, joint range of motion and gait analysis) and a consultation outcome report, if necessary, will be completed.

In order to ensure our patients receive personalised and individual attention, we see each patient by appointment only. Please call the clinic at 020 8789 6565 to arrange an appointment.

Our clinic is located at Silverglade Business Park in Chessington, near Chessington Zoo. The clinic is a short distance off the M25, making it easy to get to and from any places in and around London. There are local bus stations which take you directly to the Business Park and local taxi's available if arriving from railway stations. 

Please contact out centre on 0208 789 6565 or email [email protected]

Yes. The London Prosthetics Centre can arrange for you to be visited or called by an amputee who is of the same gender and age group with a similar activity level.

We can offer a diagnostic fitting on your first visit following necessary measures.

Appointments and Practical Information

Yes, we have ample parking spaces, including disability parking on-site for our clients. 

Our clinic is located at Silverglade Business Park in Chessington, near Chessington Zoo. The clinic is a short distance off the M25, making it easy to get to and from any places in and around London. There are local bus stations which take you directly to the Business Park and local taxi's available if arriving from railway stations. 

We offer evening and weekend appointments if required - we will do our best to accommodate your requirements.

Please visit out Patient Information pages for general advice, or contact us at [email protected] 

The London Prosthetic Centre is a division of Steeper Group. Steeper Group is one of the largest providers of prosthetic and orthotic care in the world, established in 1921. Our clinicians have a wealth of experience and are up-to-date with all the latest developments.
With our silicone manufacturing on-site, this allows us to control our quality and competitive pricing. Our staff go above and beyond the realms of customer service to deliver the utmost in patient care and treatment. Our patients are our number one concern.

Treatment, Adjustments and Ongoing Care

The socket may need frequent replacement depending on residual limb changes. The prosthetic components are thought to last in the region of 3 to 5 five years if serviced at least on a yearly basis. Children may need much more frequent modifications or adjustments as they grow.

Due to the many variances of patients and amputation levels, not everyone progresses at the same pace. There are so many variables making it impossible to determine how well you will walk with your prosthesis without a thorough evaluation from your prosthetic team.

We only bill the insurance, funding body or a patient for the cost of the device we initially provide. Follow up visits and minor adjustment appointments are free of charge for the first month after receiving your device.

Many prosthetic users find it necessary to add or change socks throughout the day - this is common and nothing to worry about.

First, do not wear the prosthesis if it is painful or if it causes moderate to severe discomfort. Remove the prosthesis if it causes pain, and check that it is properly positioned. Think about these questions: did you wear it too long? Have you checked the number of socks you are using? If you're unsure, please call us.

We have a team of rehabilitation therapists who specialised in amputee rehabilitation and can provide you with the best outcomes for recovery at home and at the clinic. As a new amputee, we always recommend several sessions of physiotherapy to help your healing progress. Sometimes a few sessions of physiotherapy or occupational therapy can provide a vast improvement in the comfort and mobility with your prosthesis.

Costs, Funding and Insurance

Prosthetic care can be expensive and every amputee or their care provider is concerned about the cost. It’s difficult to tell someone how much their prosthesis is going to cost without an in-person evaluation. Once the initial assessment is done, we will then be able to provide you with an itemised cost for your interventions. We will also advise you about future cost and warranties.

We do not charge our amputee clients for follow-up visits to our centre in the first 6 months following delivery of their prosthesis. We aim to establish a life time relationship with our clients and we want to make sure that they are satisfied with their prescribed devices.

If clients are travelling from abroad or from a distance in the UK, we will be happy to give some idea of costings over the phone or by email.

We accept NHS Referrals to our centre. Some of our amputee clients are funded by the NHS for their prosthetic limbs to attend our centre. To be eligible for NHS funding to attend our centre privately, you would need to discuss your individual case with either your GP, Rehabilitation Consultant or directly with your Primary Care Trust.

We do not charge VAT if you are a Foreign National or registered disabled in the UK. We accept cash, credit card, bank transfer or cheque payments. Unfortunately we do not accept American Express.

No. Our pricing is competitive without compromising on quality and service.

We accept most insurance plans, but you must check with your insurance provider if they would fund the provision of artificial limbs.